Al Habtoor Motors
The CRM Data Analyst is responsible for analyzing customer data to improve customer retention, satisfaction, and loyalty. This role involves working closely with the customer service and support teams to identify opportunities for enhancing the customer experience, reducing churn, and increasing customer lifetime value. This role also involves gathering, processing, and interpreting data related to customer acquisition efforts, identifying trends, and providing actionable insights to optimize sales strategies.
Qualification
– Bachelor’s degree in Data Analytics, Business, or a related field.
– Proven experience in data analysis, particularly in a CRM or customer retention context.
– Proficiency in data analysis tools (e.g., Power BI, MS Access, Excel, SQL) and data visualization tools.
– Strong problem-solving skills and the ability to translate data into actionable insights.
– Excellent communication and collaboration skills.
– Detail-oriented and able to work independently.
Responsibilities:
– Analyze customer behavior and feedback data to gain insights into customer needs, preferences, and pain points.
– Data processing for aftersales activities
– Monitor customer churn and retention rates.
– Identify opportunities to enhance the post-purchase customer journey.
– Analyze customer feedback, complaints, and service requests to improve service quality.
– Create reports and presentations to communicate data-driven insights and recommendations to the retention team and management.
– Suggest improvements to customer service processes based on data analysis.