Buzzon Jobs Dubai
Become an integral part of our customer-focused team by joining us as a Customer Service Representative. Your role will be instrumental in delivering outstanding service to our valued customers, and we are currently seeking friendly and dedicated individuals to enhance our growing customer service team.
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat.
- Assist customers with product information, orders, and efficient issue resolution.
- Provide accurate and timely information to meet customer needs.
- Process orders, returns, and exchanges with efficiency.
- Collaborate with other departments to obtain necessary information for customer support.
- Maintain detailed records of customer interactions and transactions.
- Stay updated on product knowledge and company policies.
- Identify opportunities to upsell and cross-sell products/services when appropriate.
- Participate in training sessions to continuously enhance skills and knowledge.
Requirements:
- Previous experience in customer service or a related role is preferred.
- Excellent communication and interpersonal skills.
- Ability to handle a high volume of customer inquiries with professionalism.
- Strong problem-solving and decision-making abilities.
- Familiarity with CRM software and other customer service tools.
- Positive and patient attitude.
- High school diploma or equivalent.
Benefits:
- Competitive hourly wage plus performance-based incentives.
- Opportunities for career development and advancement.
- Positive and collaborative work environment.
- Health insurance and other benefits.
If you are enthusiastic about delivering exceptional customer service, we invite you to join our team and take advantage of the opportunities for personal and professional growth that we offer.