Help Desk Support Specialist Vacancy in Riyadh

Help Desk Support Specialist Vacancy in Riyadh

Requirements:

• Excellent verbal communication skills for assisting customers over the phone.
• Requirements:
  1. Exceptional verbal communication skills for assisting customers over the phone.
  2. Demonstrated customer service abilities, characterized by patience and empathy.
  3. Technical acumen with the capability to troubleshoot and convey solutions effectively to non-technical customers.
  4. Familiarity with ITIL principles and proficiency in using ticketing systems.
  5. Competence in Microsoft 365 applications.
  6. Knowledge of networking protocols and adeptness in troubleshooting.
  7. Strong problem-solving skills.
  8. Ability to multitask and prioritize effectively.
  9. Patience and resilience in managing challenging customer situations.
  10. Collaborative skills for effective teamwork.
  11. Adaptability to evolving technology and customer needs.
  12. Efficient time management and task prioritization.

  Responsibilities:

  1. Possess a Bachelor’s degree in Computer Science or a related field.
  2. Provide technical support to customers through phone, email, or chat channels.
  3. Assist customers in resolving hardware and software issues.
  4. Accurately document customer support requests and their resolutions.
  5. Escalate complex issues to the appropriate teams.
  6. Collaborate with colleagues to enhance support processes.
  7. Stay abreast of technology trends and advancements.
  8. Deliver timely and effective solutions to customer inquiries.
  9. Ensure high customer satisfaction through the provision of quality support.
  10. Follow standard procedures and guidelines in all interactions.
  11. Maintain professionalism in dealings with customers.
  12. Continuously enhance technical skills and knowledge.
  13. Adhere to company policies and confidentiality guidelines.
  14. Assist in the development of support documentation and contribute to the knowledge base.
  15. Foster a positive and collaborative work environment.

  customer service abilities, including patience and empathy.

• Technical background for troubleshooting and explaining solutions to non-technical customers.
• Familiarity with ITIL principles and ticketing systems.
• Proficiency in Microsoft 365 applications.
• Knowledge of networking protocols and troubleshooting.
• Strong problem-solving skills.
• Ability to multitask and prioritize effectively.
• Patience and resilience in handling challenging customer situations.
• Collaboration skills for working in a team.
• Adaptability to changing technology and customer needs.
• Efficient time management and task prioritization.

Responsibilities:

• Bachelor’s degree in Computer Science or related field.
• Provide technical support to customers via phone, email, or chat.
• Assist customers in resolving hardware and software issues.
• Document customer support requests and resolutions accurately.
• Escalate complex issues to appropriate teams.
• Collaborate with colleagues to improve support processes.
• Stay updated with technology trends and advancements.
• Provide timely and effective solutions to customer inquiries.
• Ensure customer satisfaction with high-quality support.
• Follow standard procedures and guidelines.
• Maintain professionalism in all interactions.
• Continuously improve technical skills and knowledge.
• Adhere to company policies and confidentiality guidelines.
• Assist in developing support documentation and knowledge base.
• Foster a positive and collaborative work environment.

Tagged as: Help Desk Support Specialist Jobs