Proven-SA
Senior IT Support Engineers
ROLE:
The Senior IT Support Engineers will provide advanced technical support and maintenance across all IT systems, covering Level 1, 2, and 3 support. Key skills include proficiency in IT service management tools like ManageEngine, Freshdesk, and ServiceNow. This role also involves managing support requests, implementing solutions to improve operations, and mentoring junior staff.
REQUIRED SKILLS:
– Technical Support and Troubleshooting
– IT Service Management (ManageEngine, Freshdesk and ServiceNow)
– System and Network Administration Support
– End-User Support and Training
– IT Asset and Inventory Management
– Security and Compliance
– Project Support